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Payment terms, Invoicing, and Late Payment Management

  1. INVOICING
    • Time of invoicing
      • The invoice is issued as soon as the customer confirms the order, and before it is placed with the supplier.
    • Order processing
      • Order processing and receipt of goods are not conditional upon the receipt of the invoice. The customer is required to comply with the payment terms stated on the invoice, regardless of the receipt of the products.

  1. PAYMENT TERMS
    • Customers with Net30 Agreement
      • The customers who benefit from the credit agreement will receive an invoice with a Net30 term, according to their approved credit limit. If the amount exceeds the limit, the excess amount must be settled before processing.
    • Customer without Net30 Agreement
      • The required amount must be paid in full. No order will be processed until the full payment is received.

  1. CISCO RETURN POLICY
      • Please note that, in accordance with Cisco manufacturer policies:
          – No returns are possible, except in the event of a defect where a replacement will be offered.
        • – Any confirmed order cannot be cancelled less than 45 days before the expected delivery date.
        • – No returns of excess material will be accepted.
    We invite you to carefully validate your needs before confirming the order.

  1. CREDIT APPLICATION
    • Customers who wish to obtain a credit agreement (Net30) can submit a request to the accounts payables department. Each application will be evaluated according to internal solvency criteria

  1. TIME BANKS
    • The purchase of time banks is subject to the same billing and payment terms as any other product or service. The applicable payment terms are determined based on the customer’s credit agreement

  1. LATE PAYMENT INTEREST FEES
    • Interests apply starting 31st day following the invoice date, for any unpaid amount beyond the due date. Interest fees are charged monthly as long as the balance remains overdue

  1. REQUEST FOR INFORMATIONS ON INTEREST FEES
    • For more information or claims related to an interest invoice, the customer must directly contact the accounts payables department. This department is the only one authorized to respond to those requests.

  1. ACCOUNTS PAYABLES CONTACT INFORMATIONS
    • For any other questions regarding payments, invoices, or to submit a credit application, please contact the accounts payables department.